DIALOGA — Artificial intelligence in every call. On an operator's own network.

Artificial intelligence in every call. On an operator's own network.

Trident is your team's business phone system (PBX). Hydra is your contact center. Both run in the browser on a new network with AI on every line: a transcript of every conversation, real-time translation in any call, and virtual agents that set themselves up with no coding. Plus WhatsApp, Teams and Slack in the same inbox.

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Products

Two products, one core

Trident for the team. Hydra for the contact center. They share network, messaging and AI: a Trident extension and a Hydra agent call, message and transfer to each other as if they were the same thing.

Trident · WebRTC PBX

Your team's business phone system, in the browser

One number on your browser-based phone, mobile app and desk phone at the same time
IVR, queues, call routing by time and origin, recording and voicemail
Team presence and time tracking (Kontrolya)
Internal messaging, video and screen sharing; WhatsApp, Teams and Slack from the same extension
AI module: transcription, summary, translation and personal assistant

Extension: $8.0/month

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Hydra · WebRTC ACD

The contact center with no infrastructure

Unlimited queues and skills, routing by origin and time
Omnichannel agent: voice, WhatsApp, chat and email in one queue
Real-time supervisor: monitor, whisper and barge in
Storm: progressive and preview outbound campaigns
Qualyta: automatic quality control and conversation analytics

Agent: $21.0/month

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Analytics and control

A data layer for every size

Analyta

For a phone line

Transcription, tags and call data for one number.

Kontrolya

For the business phone system (Trident)

Team presence and time tracking, activity per extension and reports.

Qualyta

For the contact center (Hydra)

Automatic quality control, conversation search, alerts and agent analytics.

Large corporations and operators

International SIP trunking, without borders

30,000 SIP trunking connections in the countries where Dialoga operates. Your company receives and makes calls in other countries with local connectivity, on one platform and with the same AI on the line.

Talk to the carrier team →

Local connectivity in every country where we operate
Inbound and outbound international calls on a single trunk
Numbering and toll-free numbers per country, with porting
Transcription and translation available on every line

One hub for all your messages

Trident acts as a gateway. Your users chat with Microsoft Teams contacts from their extension without your company buying more Teams licenses. They also use WhatsApp and Slack from the same hub. In Hydra, every message enters the same queue as calls and stays in the same history.

On your business number. Unlimited outbound messaging from the extension.

Microsoft Teams

Direct chat with Teams users from Trident, no additional licenses.

Slack

Messages into your Slack workspaces from the same hub.

Business email in the Hydra agent's inbox.

LiveChat, web voice and video

Widgets for your website with click-to-call and click-to-lead.

The AI is inside the call, not in another tab

Live transcription in the agent's language
Simultaneous translation between customer and agent
Agent assistance from the knowledge base
AI card payment without leaving the call (PCI)
Automatic redaction of sensitive data (PII)

Faktorya is Dialoga's cloud of AI agents: transcriber, intent, sentiment, PII/PCI redactor, coach, summary and QA on the same conversation. Because the network is new and AI sits on every line, transcription, translation and virtual agents work on any number, with no equipment or prior integration. Data in European data centers.

Your tools, connected to the call

The customer record opens when the phone rings and the call is logged when you hang up, with its recording and summary. For integrators, three CTI models: iframe with notifications, HYDRA.JS over websocket, or embedded in your own application.

SalesforceHubSpotZendeskZoho CRMMicrosoft DynamicsPipedriveFreshdeskIntercomMicrosoft TeamsSlack HYDRA.JS SDKMCP servers

Business communications, in your language

Dialoga Group LLC brings Trident and Hydra to businesses in your area on Dialoga's platform and its own network in Europe and Mexico. Prices in U.S. dollars.

Platform

Business phone system and contact center in the browser, on Dialoga's network in Europe and Mexico.

Quality

HD voice and video, end-to-end encrypted over WebRTC.

Data

Recordings, transcripts and reports in European data centers.

Support

Dialoga Group LLC · +1 646 616 7558

No hardware, no installs

Tell us about your team and channels

How many users you have, which phone numbers you want to port, and which channels your customers use to contact you.

We set up numbers, queues and integrations

Phone numbers, IVR, business hours, WhatsApp, Teams, Slack and your CRM, all from our dashboard.

Your team signs in from the browser

A link, a username and a password. Browser-based phone, mobile app or desk phone, all at once.